Tracking An Order
Order Submitted - "Pending Review"
Prior to sending the order to the warehouse for fulfillment and processing, your order needs to be authorized for payment. For your own protection, our Web site performs additional security checks on some orders. Our customer service team may need to contact you regarding special orders or large dollar value orders. This may delay your order processing time by one business day.
Order Submitted - "Placed"
Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "Sent to Warehouse"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "Sent to Warehouse." Please allow 1 - 2 business days for the order to be processed and prepared for shipment. Once the order enters the "Sent to Warehouse" status, no changes, or cancellations of your order can be made.
Order Delivery - "Shipped and Paid"
Order Returned - "Returned" or "Partial Return"
It takes up to 30 days to process the return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned" or "Partial Returned." We will notify you via e-mail once your return has been processed.